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We’re streamlining our Motor total loss procedures

28 June 2020

We’re always looking for ways to make life easier for you and your clients. When a motor incident occurs, it’s important that your client’s claim is dealt with as efficiently as possible. So we’re streamlining our claims process to speed up total loss decision making. 

Our claims handlers will use a new Damage Evaluation Calculator to effectively identify from the first phone call whether a vehicle is likely to be a total loss or not. If it is a total loss they can pre-book a telephone appointment for the engineer to contact the client and agree a valuation, making the process a lot quicker.

Once documents have been received and indemnity confirmed we will pay the total loss claim by Faster Payment so that the agreed settlement reaches the client’s account as soon as possible.

However, should the vehicle be deemed repairable, the handler will discuss the full extent of the damage with the client and send them a link so that digital photographs can be sent directly to the engineer.

The engineer will review the photographs and authorise repairs, often without the need for a physical inspection, reducing the time off the road for your clients.

If you have any queries, please contact your Claims Account Manager.