360 from NIG: the all-round solution to simpler, faster claims
31 May 2018
Less hassle, more ease
Put simply, 360 means your clients can send images or videos of vehicle damage direct to the repairer. Once the repairer’s assessed the damage, they get authorisation from NIG to start repairs. This dramatically speeds up the claims process, as there may be no need to take the vehicle to the repairer for an estimate.
How the process works
- The approved NIG Network repairer sends a link to the insured allowing them to upload photographs or video of the damage to the vehicle from their phone or other device.
- The repairer views the damage and decides whether to collect the vehicle. If the vehicle’s driveable, the repairer can simply order parts ahead of the repair. This also avoids having to physically take the vehicle in for an estimate.
- If the insured gets their own estimate, NIG Engineers can contact the insured, view the damage, and if it doesn’t warrant a physical inspection authorise repairs within 24 hours.
- If the vehicle’s a write-off, the total loss process can start immediately – there may be no need for physical inspection – again, minimising inconvenience for clients and speeding up the claims process.
If you have any queries, please contact your NIG Claims Relationship Manager or usual claims contact.
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