News & views

Wednesday, March 01, 2017

Over the last few months we have mentioned that NIG will be taking the next step towards becoming a paperless organisation when it comes to customer documentation. We’ve now got a date set for this transition – Monday 1 May 2017.

From Monday 1 May 2017 onwards NIG will no longer be sending out paper documentation for regionally-traded products. This means product documentation for regionally-traded products will only be available via the eDocs portal on TheHub.

Our eDocs portal, the platform which hosts electronic documentation for NIG regionally-traded products, launched on December 6 2016 and is available to all brokers who have signed up to our online trading platform, TheHub.

Feedback for the eDocs portal has been very positive, however, there are still brokers within our network who are yet to experience electronic documentation for regionally-traded products.

In order to benefit from our latest initiative to make NIG effortless to trade with, and in order to access customer documents after Monday 1 May 2017, you must register to our award winning online trading platform TheHub.

If any individuals trading with NIG are not signed up to TheHub and need access to customer documents they'll need to register before Monday 1 May 2017. For more information, brokers should contact their NIG Relationship Manager or Underwriting team. 

Click here to download the ‘eDocs is now live’ poster

eDocs. Here’s Why …

The upload of regionally-traded product documentation onto the eDocs portal means a wider range of product documentation is available through our online trading platform, TheHub, than ever before. However, regionally-traded client documents such as Agency Account Statements, Claims, and Credit Letters will not be accessible via the eDocs portal and will continue to be posted to our brokers.

The launch of the eDocs portal was another example of how NIG is using technology to drive change in the industry, enabling brokers to fulfil their customers' needs, and marks another significant step on NIG’s journey towards being effortless to trade with.

Here are some of the other benefits which the eDocs portal offers:

  • Instant access to electronic documents to download or email
  • Safe and secure storage of documents - accessed whenever needed
  • Utilises same system as eTrade - no need for multiple logons
  • Good for the environment - millions of sheets of paper saved ever year


For an introduction to the eDocs portal please read through the eDocs guide attached below.