The NIG New Business Trading Survey 2016

The NIG New Business Trading Survey 2016

0%

Complete

First, a bit about you and your brokerage. Please complete as best you can.

1.What type of business do you place?

Tick any that apply:

2. What is the premium size?

Tick any that apply:

3. What's involved in your job role?

Tick any that apply:

10%

Complete

You and your brokerage

4. How would you rate NIG as an insurer to trade with?

5. When choosing an insurer to trade with, what’s most important to you?

Tick just one:

If you have any further comments to add in relation to your brokerage please do so here:

20%

Complete

Products and Propositions

Please rate your answers to the following on a scale of 1 - 10, where 1 is an extremely bad score and 10 is an extremely good score:

1.

How do you rate the breadth of our product range?

0 1 2 3 4 5 6 7 8 9 10
2.

How do you rate the breadth of our risk appetite?

0 1 2 3 4 5 6 7 8 9 10
3.

Where we have the appetite, how well do our products fulfil yours and your customer's requirements?

0 1 2 3 4 5 6 7 8 9 10
30%

Complete

Products and Propositions

4.

How happy are you with the cover that we offer as standard with our products (Right number of add ons? Too many? Not enough?)?

0 1 2 3 4 5 6 7 8 9 10
5.

Overall, how do you rate our products?

0 1 2 3 4 5 6 7 8 9 10

If you have any further comments to add in relation to Products and Propositions please do so here:

40%

Complete

Sales and Business Development

1. Do you know who your business development manager is?

If no, you will be taken straight to question 7

2. What do you want from your business development manager?

Tick any that apply:

The following questions relate to your Business Development Manager and/or Key Account Manager.

Please rate your answers to the following on a scale of 1 - 10, where 1 is an extremely bad score and 10 is an extremely good score:

3.

How happy are you with the frequency of visits?

0 1 2 3 4 5 6 7 8 9 10
4.

How good is she/he at forming strong relationships with everyone in your business?

0 1 2 3 4 5 6 7 8 9 10
50%

Complete

Sales and Business Development

5.

How well do you feel he/she understands the needs of your business?

0 1 2 3 4 5 6 7 8 9 10
6.

How good is he/she at resolving issues you raise?

0 1 2 3 4 5 6 7 8 9 10
7.

How satisfied are you with access to NIG's key people/decision makers?

0 1 2 3 4 5 6 7 8 9 10

If you have any further comments (positive or negative) to add in relation to Sales and Business Development please do so here:

60%

Complete

Marketing and New Business Trading

1.

When you decide not to place new business, having received a quote, what is the most common reason for this?

Please rate your answers to the following on a scale of 1 - 10, where 1 is an extremely bad score and 10 is an extremely good score:

2.

How happy are you with the contact that you have with NIG's underwriting or new business underwriter contacts?

eTrade

0 1 2 3 4 5 6 7 8 9 10

Regional

0 1 2 3 4 5 6 7 8 9 10
3.

How effective is your relationship with the underwriters?

eTrade

0 1 2 3 4 5 6 7 8 9 10

Regional

0 1 2 3 4 5 6 7 8 9 10
70%

Complete

Marketing and New Business Trading

4.

How consistent are the trading decisions made by NIG’s underwriters?

eTrade

0 1 2 3 4 5 6 7 8 9 10

Regional

0 1 2 3 4 5 6 7 8 9 10
5.

How satisfied are you with your access to decision-makers?

eTrade

0 1 2 3 4 5 6 7 8 9 10

Regional

0 1 2 3 4 5 6 7 8 9 10
6.

How flexible are decision makers to your needs?

eTrade

0 1 2 3 4 5 6 7 8 9 10

Regional

0 1 2 3 4 5 6 7 8 9 10
80%

Complete

Marketing and New Business Trading

7.

How do you rate the online campaigns NIG send out?

0 1 2 3 4 5 6 7 8 9 10
8.

How do you rate NIG's stands and activities at events you've been to?

0 1 2 3 4 5 6 7 8 9 10

If you have any further comments (positive or negative) to add in relation to Marketing and New Business Trading please do so here:

90%

Complete

NIG's brand

Please rate your answers to the following on a scale of 1 - 10, where 1 is an extremely bad score and 10 is an extremely good score:

1.

How much do you associate NIG as being effortless to trade with?

0 1 2 3 4 5 6 7 8 9 10
2.

How much do you associate NIG as being a forwarding thinking, innovative insurer?

0 1 2 3 4 5 6 7 8 9 10
3.

How much do you trust NIG with your clients' business?

0 1 2 3 4 5 6 7 8 9 10
4.

How likely are you to recommend NIG products and services to others?

0 1 2 3 4 5 6 7 8 9 10

If you have any further comments (positive or negative) to add in relation to NIG’s Brand please do so here:

100%

Complete

Thank you

Thank you for taking the time to complete the survey. We’ll use the information you’ve provided to help us improve the products, propositions and services we offer you and your customers.

We’ll also donate £1 to The Insurance Charities. You can find out more about the good work they do here