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The Broker Administrator’s role is to keep the agency’s user records up to date, authorise new users, reset passwords and give users access to online functionality including Commercial Quotes & Cover Notes.
A Broker Administrator is someone who works within the brokerage who has been nominated by the Broker Principal to look after user access on TheHub
As part of the terms and conditions for using TheHub, all agencies should have a Broker Administrator in place.
It is the Broker Administrator's responsibility to keep user records up to date and to advise Broker Support when old records are to be deleted for security purposes.
It is also the Broker Administrator's responsibility to notify new users of their User ID when accounts are activated and whenever a user has a query relating to their User ID.
If your agency does not have a Broker Administrator in place, or you would like to replace the current Administrator, please complete a Broker Administration Nomination Form and send back to the Broker Support Team, e-mail firstname.lastname@example.org
Click here to download the Broker Administration Nomination Form.
It is recommended that your agency has more than one Broker Administrator to cover holidays and absence. Please complete the Broker Administration Nomination form as above.
To add a new user, please follow the steps below.
When a new user applies for an account, they are asked to enter an email address.This email address is used by NIG to send information about TheHub to the user and also to communicate new username and password details. Login details should be kept secure and we encourage each user to have an individual email address set up as opposed to a shared email address which is used by other colleagues.
Providing you know your username, you can use the self service password reset facility. This can be found under the login section on the homepage by clicking on the ‘Forgotten Password?’ link.
Alternatively you can email the NIG Broker Support Team email@example.com who can reset it for you. (You will need your Agency Number or Username when contacting Broker Support)
You are able to reset passwords for other users in your agency and they will receive new password details straight away. To do this, please follow the steps below:
In order to amend the name of a user a request must be sent to firstname.lastname@example.orgSalutation, Phone Number and e-mail addresses should be amended by the Broker Administrator:
Usernames are system generated when the account is set up. If you change a person's name on the system for example, if they get married, their username will remain the same.
If the user would like their username to change too, you will need to delete their current user account then add the user again using their new username. The system will generate a new username based on the new surname.
If a member of staff is no longer employed by your agency or you no longer want an individual to have access, it is very important that their account is deleted for security reasons.
Requests to fully remove users should be sent to email@example.com however users should be deactivated as soon as access is no longer required by the Broker Administrator.
To reactivate a locked user please follow the instructions below: